ENG
KOR
BAEKSAN
Customer
Baeksan Science lnc. committed to quality-first principles through technology and integrity,
delivering customer satisfaction that exceeds expectations
delivering customer satisfaction that exceeds expectations
Service Guide
- Excellent performance and unrivaled technology
Perfect A/S System Exclusive to Baeksan Science lnc.!
Have you always had trouble with A/S services when using astronomical or optical products?
Now, you can use your telescope worry-free until the end of its lifespan.
We operate a quick and reliable A/S center at all times.
A/S Service Information
1. Submission & Processing
- ·Online Submission: Fill out the request form in the customer
inquiry section. - ·Phone Submission: Contact our customer support center at
(031-777-1515). - ·In-Person Submission: Visit our service center for direct
submission. - ·Shipment: Send your product
to the service center via courier.
2. Diagnosis & Consultation
- ·Once the product is received,
our experts will quickly diagnose
the issue and inform you of the necessary repairs or maintenance. - ·We will provide a detailed
explanation of the costs and estimated time required.
3. Repair Process
- ·Upon approval, our skilled
technicians will proceed
with the repairs thoroughly. - ·If any additional issues arise
during the repair, we will notify
you in advance and request your approval before proceeding.
4. Inspection & Return
- ·After completing the repairs,
we will conduct a thorough
inspection to ensure the product functions properly. - ·The repaired product will be
safely returned to you via courier.
A/S Instructions for use
- Information to Include with Your Product:
- 1. Defect Symptoms and Installation Environment: Please briefly note the defect symptoms and the installation environment on a memo.
- 2. Shipping Address and Contact Information: Clearly write down the address where the repaired product should be sent and your contact details.
- 3. Purchase Time Place Installation Place Quality Guarantee Enclosed
- Other Information:
- 1. Free A/S Period: We provide free A/S for 5 years in case of defects from the product installation date.
- 2. Paid A/S Conditions: A/S fees may apply if the product is intentionally damaged, disassembled, or reassembled, or if you cannot provide proof of purchase or the warranty certificate.
- 3. A/S Duration: The A/S processing time may vary depending on the shipping times in each country.
- Service Center Location
- Room 103 Suntech City Bldg. 474 Dunchon dae-ro Jungwon-gu Seongnam-si, Gyeonggi-do, Republic of Korea
- Customer Support Center Hours
- Weekdays: 09:00 - 18:00
- Weekends & Holidays: Closed
- Main Services
- Product inspection and maintenance
- Part replacement and repairs
- Customized services for specific customer needs
- Customer Support & Inquiries
- Tel: +82-31-777-1515
- E-mail: siheum@hanmail.net
- Website: www.baeksanco.com
Warranty Policy
| Product family | Warranty period | Note |
|---|---|---|
| High power binoculars | 5-years | ZOOM LENS 1-years |
| Digital telescope | 2-years | |
| Peripherals | Not applicable |
* The warranty period may vary depending on the product. For more details, please contact our customer service center.